Worldwide Service and Support for Digital Signage Installations 

Our parent company Acer maintains a large, globally active service and support organization, which is also responsible for our clients. From our site at Ahrensburg, we supply Germany and other European countries. Our service and support has been awarded the German Service Prize several times by the German Institute for Quality of Service (Deutsches Institut für Servicequalität — DISQ), in cooperation with n-tv. 

We Ensure That Your Message Is Received — 24 Hours a Day, 7 Days a Week, around the World.

Our experts monitor operations in our customers’ large digital signage networks. They are always on hand if a component fails anywhere in the world. They provide answers to users’ questions and plan, manage and deliver campaigns.

We Design and Build Digital Signage Infrastructures

We offer service and support from a single source for the entire infrastructure, including all systems (software and hardware, as well as all aspects of on-site and cloud operations), and we can be reached via telephone, email or live chat. Our service and support center in Ahrensburg manages our customers in Germany. The experienced team knows the installations well and understands the problems that our customers experience.

Consulting and Roll-Out Service

Consulting & Planning

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Consulting & Planning

Advertising space consultation, assistance with product selection and project planning

Electrical Installation

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Electrical Installation

We coordinate electricians at your location

Pre-Installation

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Pre-Installation Services

Preparatory work (electrical and assembly work) in accordance with building regulations

System Setup Services

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System Setup Services

Installation of your BYOC products, assembly, commissioning

After Sales Services

Our service includes maintenance, first-level support and a repair and replacement service. Together with our customers, we develop the appropriate service levels for their scenarios. 

Digital Signage After Sales Service

Maintenance

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Maintenance

Standard maintenance for your BYOC installation. Bookable by month or by quarter

1st Level Support

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1st Level Support

From email to telephone support, we offer everything for your BYOC installation

Break & Fix Service

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Break & Fix Service

On-site service based on your maintenance plan (SLA) or per service case